Custom Products
Because custom products are produced to approved specifications, they may not be returnable, exchangeable, or refundable unless defective or produced incorrectly. Final eligibility and claim deadlines must be stated in the applicable order documents.
Cancellations Before Approval
Cancellation requests made before final artwork and order approval may still be subject to completed design work, administrative costs, samples, or nonrecoverable vendor charges.
Cancellations After Approval
Once an order has been approved, paid, or released to production, cancellation may be unavailable. If a production partner permits cancellation, the customer may remain responsible for work completed and costs already incurred.
Defects + Production Errors
Eligible defects or production errors should be reported promptly with photographs, order details, and a description of the issue. Approved remedies may include repair, replacement, credit, or refund as stated in final business terms.
Non-Custom Products + Future Store
Before e-commerce launches, add return windows, condition requirements, final-sale categories, shipping responsibility, refund timing, and procedures for non-custom store products.